What to Check Before Calling About a Walk-in Cooler Problem

When a walk-in cooler is not holding temperature, clear observations matter. These notes can help service start with useful information without asking staff to do unsafe repair work.

Safe observations

• Record the current box temperature and the usual set point.
• Check whether the door is closing fully and whether the gasket looks damaged.
• Look for visible ice, water, or blocked airflow without removing panels.
• Take photos of the controller display, door area, and evaporator area from a safe position.

What to avoid

• Do not open electrical controls.
• Do not adjust refrigeration valves or refrigerant lines.
• Do not remove covers or force defrost procedures unless qualified.
• If product safety is a concern, follow your business food-safety procedure and contact service promptly.

Helpful details to send

• Equipment type and location.
• Model information if visible and safe to access.
• Photos of the equipment, display, and visible symptoms.
• Your city in the Kelowna or West Kelowna area.